1. Introduction
Empire Property Aus Pty Ltd (ABN 87 703 154 287) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it.
This policy applies to all personal information collected by Empire Property Aus Pty Ltd through our website at https://empirepropertyaus.online, via email, and through our property development and construction services.
2. What Personal Information We Collect
The types of personal information we may collect include:
- Your name and contact details, including your email address and postal address;
- Details of your enquiry, such as the nature of your project or the property development or construction services you are interested in;
- Information relevant to a project, including site or property details, plans, specifications and budget information;
- Records of our communications with you, including emails and correspondence;
- Website usage data, such as pages visited, time spent on the site and referral sources, collected through analytics tools.
We do not knowingly collect sensitive information (such as health information or information about your racial or ethnic origin) unless it is necessary for a specific purpose and you have consented to its collection, or the collection is otherwise permitted by law.
3. How We Collect Personal Information
We collect personal information in a number of ways, including:
- Directly from you when you submit an enquiry, request a quote, or contact us by email;
- When you use our website, including through cookies and analytics software;
- From third parties, such as contractors, consultants or referral partners, where you have consented to that disclosure or where it is otherwise permitted by law.
Where practicable, we collect personal information directly from you. If we receive information about you from a third party, we will take reasonable steps to ensure you are aware of the matters set out in this policy.
4. How We Use Your Personal Information
We use personal information for the primary purpose of providing our property development and construction services, and for related purposes including:
- Responding to your enquiries and providing quotes;
- Planning, managing and delivering projects and services;
- Communicating with you about project progress, updates and outcomes;
- Managing our business operations, including accounting, invoicing and compliance;
- Meeting our legal, regulatory and contractual obligations;
- Improving our website, services and customer experience.
We will only use your personal information for a secondary purpose where that purpose is related to the primary purpose and you would reasonably expect us to do so, or where you have consented.
5. Disclosure of Personal Information
We may disclose your personal information to:
- Our employees, contractors and consultants engaged to deliver services on your project;
- Professional advisers such as architects, engineers, surveyors and building certifiers, where relevant to your project;
- Local councils, government authorities and regulators where required by law or for permits and approvals;
- Our service providers, such as website hosting, email and analytics providers, who process information on our behalf;
- Any other party with your consent, or where disclosure is required or authorised by law.
We take reasonable steps to ensure that any third party to whom we disclose personal information handles it in a manner consistent with this policy and the Australian Privacy Principles.
6. Overseas Disclosure
Some of our service providers, such as cloud hosting and email providers, may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure the recipient is bound by obligations that are substantially similar to the Australian Privacy Principles.
7. Cookies and Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience and to understand how the website is used. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings; however, some features of the website may not function correctly if cookies are disabled.
8. Security of Personal Information
We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include secure storage systems, access controls and limiting access to personal information to those who need it to perform their duties.
When personal information is no longer required for the purposes for which it was collected, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.
9. Access and Correction of Your Personal Information
You may request access to the personal information we hold about you, or request that we correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please contact us by email at ceo@empirepropertyaus.online. We will respond to your request within a reasonable timeframe.
We will not charge a fee for you to make a request for access or correction. In some circumstances, we may refuse a request where permitted by law, and if so, we will provide you with our reasons and information about how you can seek a review.
10. Anonymity and Pseudonymity
Where practicable, you may deal with us anonymously or under a pseudonym, for example when making a general enquiry about our services. However, in most cases, we will need your name and contact details to provide quotes, deliver services or comply with legal obligations.
11. Direct Marketing
We may use your personal information to send you information about our services where you have consented, or where you would reasonably expect it and you have not opted out. Every marketing communication we send will include a simple way to opt out of future communications. You may also opt out at any time by emailing ceo@empirepropertyaus.online.
12. Complaints and Privacy Concerns
If you have any concerns about how we have handled your personal information, or if you believe we have breached the Australian Privacy Principles, please contact us by email at ceo@empirepropertyaus.online. We will:
- Acknowledge your complaint promptly;
- Investigate the matter and respond to you within a reasonable timeframe;
- Take corrective action where appropriate.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The latest version will always be published on this page, with the effective date shown at the top. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Empire Property Aus Pty Ltd
ABN 87 703 154 287
Melbourne VIC
Email: ceo@empirepropertyaus.online
Website: https://empirepropertyaus.online